C&D Automotive ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, schedule service, or interact with our business — including through our AI-powered CRM and communication tools operated in partnership with Afterburner Systems LLC.
When you contact us by phone, web form, text message, or in person, we may collect:
When you interact with our automated communication system, we may collect:
C&D Automotive uses an AI-powered CRM platform provided by Afterburner Systems LLC to respond to inquiries, schedule appointments, send service reminders, and request reviews. This system may:
You may opt out of automated messages at any time by replying STOP to any text message, or by calling us directly at (719) 374-4050.
We use the information we collect to:
We do not sell your personal information to third parties. We do not use your information for advertising purposes unrelated to our services.
In compliance with Colorado law (C.R.S. § 18-9-303), we disclose that:
Colorado is a one-party consent state for call recording. We disclose our recording practices as a matter of transparency.
We may share your information only in the following limited circumstances:
We retain customer contact and service records for a minimum of three (3) years to support warranty claims, service history, and legal compliance. Communication logs and call recordings are retained for up to twelve (12) months unless a longer period is required by law.
You may request deletion of your personal data by contacting us in writing. Requests will be processed within 30 days to the extent permitted by law.
Under the Colorado Privacy Act (C.R.S. § 6-1-1301 et seq.), Colorado residents have the right to:
To exercise these rights, contact us at [email protected] or (719) 374-4050. We will respond within 45 days as required by the CPA.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Our CRM provider, Afterburner Systems LLC, maintains industry-standard security practices for all data processed through their platform.
No method of electronic transmission or storage is 100% secure. While we take data protection seriously, we cannot guarantee absolute security.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
We may update this Privacy Policy periodically. When we do, we will post the updated policy on our website and update the effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Questions about this Privacy Policy or how your data is handled?